Business – 9.2 Quality management – Benchmarking | e-Consult
9.2 Quality management – Benchmarking (1 questions)
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Benchmarking provides a systematic way of measuring an organisation’s processes against best‑practice standards, which helps to:
- Identify performance gaps and areas for improvement.
- Set realistic, evidence‑based targets.
- Motivate staff by demonstrating achievable standards.
- Facilitate continuous improvement through regular review.
- Enhance customer satisfaction by aligning outputs with market expectations.
- Support strategic decision‑making with comparative data.