Business – 9.2 Quality management – Benchmarking | e-Consult
9.2 Quality management – Benchmarking (1 questions)
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- Define the objective: Clearly state the target defect rate and the specific processes to be benchmarked.
- Identify benchmarking partners: Select internal units with lower defect rates and external companies recognised for high quality.
- Determine metrics and data collection methods: Choose relevant quality indicators (e.g., defects per million opportunities) and decide how data will be gathered.
- Collect and analyse data: Gather performance data from both the firm and the benchmark partners, then compare gaps.
- Identify best practices: Highlight the processes, technologies or management techniques that enable superior performance.
- Develop an action plan: Adapt the identified best practices to the firm’s context, set timelines, responsibilities and required resources.
- Implement changes: Roll out the new procedures, provide training and adjust equipment as needed.
- Monitor and review: Continuously measure the defect rate, compare it against the benchmark, and make further refinements.