Business – 7.3 Leadership – Emotional intelligence (EQ) | e-Consult

Self‑awareness: The ability to recognise one’s own emotions, strengths, weaknesses and the impact of one’s behaviour on others. Example: A manager notices feeling frustrated after a missed deadline and reflects on why the pressure is affecting their tone in meetings.

Self‑management: The capacity to regulate emotions, stay adaptable and maintain a positive outlook. Example: The same manager consciously chooses a calm, solution‑focused response rather than venting, thereby keeping the team motivated.

Social awareness: Understanding the emotions, needs and concerns of others, often through empathy and observation. Example: The manager picks up on a team member’s anxiety about a new project and offers reassurance and support.

Social skills: The ability to build relationships, influence, communicate clearly and manage conflict. Example: The manager facilitates a constructive discussion to resolve a disagreement between two colleagues, ensuring all voices are heard.