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7.3 Leadership – Emotional intelligence (EQ) (1 questions)

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Competency

Behavioural Indicators

Social awareness

Accurately reads non‑verbal cues such as facial expressions and body language.

Shows empathy by acknowledging others’ feelings and perspectives.

Anticipates how group dynamics will shift in response to events.

Social skills

Facilitates open dialogue, encouraging participation from all members.

Negotiates and resolves conflicts with win‑win outcomes.

Builds and maintains networks that support collaboration and information flow.

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