Business – 7.2 Business communication – Channels of communication | e-Consult
7.2 Business communication – Channels of communication (1 questions)
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- Vertical communication (upward and downward):
- Advantages:
- Clear chain of command and authority.
- Facilitates strategic alignment from top management to front‑line staff.
- Disadvantages:
- Potential for information distortion as messages pass through multiple layers.
- Slower decision‑making due to hierarchical approvals.
- Advantages:
- Horizontal communication (lateral between peers or departments):
- Advantages:
- Encourages collaboration and rapid problem‑solving across functions.
- Reduces silos and improves coordination of projects.
- Disadvantages:
- May bypass managerial oversight, leading to inconsistent decisions.
- Risk of conflict if roles and responsibilities are unclear.
- Advantages: