Business – 7.1 Organisational structure – Delegation and accountability | e-Consult
7.1 Organisational structure – Delegation and accountability (1 questions)
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The three main stages are:
- Setting Objectives and Standards – Management defines clear performance targets and standards. Example: A sales department sets a quarterly revenue target of £2 million.
- Measuring Performance – Actual results are recorded and compared against the set standards. Example: At the end of the quarter, the sales team’s actual revenue is £1.8 million, measured via the sales tracking system.
- Taking Corrective Action – Differences are analysed and actions are taken to improve future performance. Example: The sales manager implements a new incentive scheme and additional training to close the £200,000 gap.