Business – 7.1 Organisational structure – Delegation and accountability | e-Consult
7.1 Organisational structure – Delegation and accountability (1 questions)
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Model Answer:
Delegation is the process by which a manager assigns responsibility and authority for specific tasks to sub‑ordinates while retaining overall accountability.
- Improved efficiency: By allocating routine or specialised tasks to appropriate staff, managers free up their own time to focus on strategic activities, leading to faster decision‑making and higher productivity.
- Enhanced employee development: When employees are given responsibility, they acquire new skills and confidence, which raises the overall capability of the workforce and can reduce turnover.