Business – 6.2 Business strategy – Corporate planning and implementation | e-Consult
6.2 Business strategy – Corporate planning and implementation (1 questions)
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- Pre‑crisis preparation
- Risk identification and scenario planning create a knowledge base for rapid response.
- Establishes crisis teams, communication protocols, and training exercises.
- Detection and alert
- Early warning systems and monitoring enable swift recognition of a developing crisis.
- Prompt alerts trigger activation of the crisis team, reducing response lag.
- Response and containment
- Implementation of pre‑agreed actions to limit damage (e.g., product recalls, safety measures).
- Clear internal and external communication manages stakeholder expectations.
- Recovery
- Restores operations to normal levels, repairs reputational harm, and addresses financial losses.
- May involve post‑incident support for affected customers or employees.
- Learning and review
- Post‑mortem analysis identifies lessons learned and updates contingency plans.
- Ensures continuous improvement and greater resilience for future incidents.