Business – 2.3 Management – Management and managers | e-Consult
2.3 Management – Management and managers (1 questions)
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Answer:
Mintzberg categorises managerial work into ten roles grouped under three headings:
- Interpersonal roles – Figurehead, Leader, Liaison
- Informational roles – Monitor, Disseminator, Spokesperson
- Decisional roles – Entrepreneur, Disturbance handler, Resource allocator, Negotiator
Examples of the three interpersonal roles for a middle manager:
- Figurehead: Attends the annual company gala representing the department, signs official documents and greets visiting clients, thereby projecting the organisation’s image.
- Leader: Conducts weekly team meetings, provides coaching to junior staff, sets performance targets and recognises achievements to motivate the team.
- Liaison: Networks with managers from other departments, arranges cross‑departmental projects and maintains regular contact with external suppliers to ensure smooth collaboration.