Business – 2.1 HRM – Training and development | e-Consult
2.1 HRM – Training and development (1 questions)
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Model answer:
For a new POS system, a blended approach is ideal, but the primary method should be off‑the‑job training followed by brief on‑the‑job reinforcement. The justification is:
- Complexity of the software – Off‑the‑job sessions in a classroom or virtual environment allow staff to explore all functions without the pressure of live sales.
- Standardisation – A centrally delivered course ensures every employee receives the same level of knowledge, reducing inconsistencies across stores.
- Safety and customer service – Training away from the shop floor prevents errors that could affect customers during the learning period.
- Follow‑up on‑the‑job – After the main course, brief on‑the‑job coaching helps staff apply what they have learned to real transactions, consolidating skills.
Induction training alone would be insufficient because it focuses on organisational orientation rather than detailed system operation, while relying solely on on‑the‑job training could lead to prolonged errors and inconsistent usage.