Lesson Plan

• Describe the main objectives of each major stakeholder group.
• Explain how differing stakeholder objectives can create conflicts in a business.
• Analyse a conflict matrix to identify competing interests.
• Apply stakeholder‑analysis techniques to propose solutions to a specific conflict.
• Evaluate the role of CSR and transparent communication in managing stakeholder conflicts.

• Projector and screen
• Whiteboard and markers
• Printed stakeholder conflict matrix handouts
• Sticky notes or index cards
• Markers for group work
• Laptop with presentation slides

Start with a quick think‑pair‑share: students name groups that influence a local business and why. Review the definition of a stakeholder from the previous lesson. Explain that today they will discover where stakeholder objectives clash and how managers can balance those conflicts.

1. Do‑now (5'): Students write stakeholder groups for a familiar company on sticky notes and place them on the board.
2. Mini‑lecture (10'): Review typical objectives of each group and introduce the idea of conflicting objectives with real‑world examples.
3. Guided analysis (15'): In pairs, examine the provided conflict matrix, identify the two stakeholder groups involved and the nature of the conflict; complete a worksheet.
4. Group discussion (10'): Pairs share findings; the class discusses possible compromises while the teacher records ideas.
5. Solution design activity (15'): Small groups choose one conflict and develop a stakeholder‑analysis and mitigation plan (e.g., profit‑sharing, CSR initiative).
6. Plenary (5'): Exit‑ticket quiz – each student writes one conflict and one management strategy.

Recap that stakeholder objectives often clash but can be balanced through analysis, negotiation and CSR. Collect exit tickets summarising a conflict and a proposed solution. For homework, ask students to find a real‑world example of a stakeholder conflict and write a brief report outlining the issue and how it could be managed.