Lesson Plan

• Describe the key characteristics, advantages and limitations of spoken, written, electronic and visual communication.
• Compare the speed, recordability and personal touch of each communication method.
• Select the most appropriate communication method for a given business scenario, justifying the choice.
• Analyse how combining different methods can enhance message clarity and impact.

• Projector or interactive whiteboard
• PowerPoint presentation with method comparison table
• Handout summarising advantages/limitations of each method
• Sample business scenarios (printed cards)
• Sticky notes or digital polling tool for quick checks

Begin with a short video clip showing a miscommunication in a workplace, then ask students what went wrong. Link to prior knowledge of basic business communication and set the success criteria: students will be able to identify, compare and choose appropriate communication methods.

1. Do‑now (5'): Students list everyday communication methods on sticky notes; teacher clusters responses.
2. Mini‑lecture (10'): Present the four methods with examples, using the PowerPoint comparison table.
3. Group activity (15'): Each group receives a business scenario card and decides the best communication method(s), recording justification on a worksheet.
4. Gallery walk (5'): Groups display their decisions; peers add comments using sticky notes.
5. Whole‑class debrief (10'): Discuss selections, highlight advantages/limitations, and introduce the decision‑flowchart.
6. Quick check (5'): Digital poll or exit ticket asking which method is fastest and which provides the strongest record.

Recap the four communication methods and the key factors influencing their use. Students complete an exit ticket summarising one scenario where they would combine written and visual communication. Assign homework: research a real company’s communication mix and prepare a brief report.