Lesson Plan

• Describe the core principles of Total Quality Management.
• Explain how TQM improves product quality, reduces waste, and lowers costs in a production process.
• Analyse the impact of TQM on customer satisfaction and employee morale.
• Apply a simple TQM checklist to a classroom case study.
• Evaluate metrics such as DPMO, scrap rate, and NPS to assess TQM benefits.

• Projector and screen
• Whiteboard and markers
• Printed handout of TQM principles and benefits
• Worksheet with the implementation checklist
• Laptop with spreadsheet software (for metric calculations)
• Sample product (or images) for defect‑identification activity

Begin with a quick scenario: “Imagine a factory that never ships a defective product.” Ask students what processes might make this possible, linking to prior knowledge of basic quality control. Explain that today they will explore Total Quality Management and its measurable benefits. Success criteria: students will be able to identify at least three TQM benefits and explain how each is measured.

1. Do‑now (5’) – short quiz on quality‑control terminology.
2. Mini‑lecture (10’) – definition of TQM, its six core principles, and a slide showing the benefits list.
3. Group activity (15’) – match each TQM benefit to an appropriate metric (e.g., DPMO, scrap %).
4. Case‑study simulation (15’) – using the implementation checklist, teams plan TQM steps for a mock production line and predict improvements.
5. Whole‑class debrief (10’) – share plans, discuss employee involvement and supplier relationships, clarify any misconceptions.
6. Exit ticket (5’) – write one concrete way TQM could be introduced in a school project.

Recap the key TQM principles and the measurable benefits discussed. Collect exit tickets to gauge understanding and assign a homework task: each student researches a real‑world company that uses TQM and prepares a brief summary of the outcomes.