Lesson Plan

• Describe the purpose and main components of a quality system.
• Explain three key benefits of quality systems for manufacturers.
• Explain three key benefits of quality systems for consumers.
• Compare how quality systems influence cost, time, reputation, compliance and environmental impact for both parties.
• Apply a simple quality tool (e.g., a check‑sheet) to identify defects in a sample product.

• Projector or interactive whiteboard
• Slide deck summarising quality system concepts
• Handout with benefit‑comparison table
• Sample product or images for defect identification
• Check‑sheet worksheet
• Markers and flip chart
• Sticky notes for brainstorming

Begin with the question “What would happen if every product you bought worked perfectly every time?” to spark curiosity. Recall that students have already explored product design and the importance of meeting user needs. Explain that today they will discover how quality systems create win‑win outcomes for both manufacturers and consumers, and they will be able to identify those benefits by the end of the lesson.

1. Do‑now (5'): Students list three qualities they expect from everyday products on sticky notes.
2. Mini‑lecture (10'): Define a quality system and introduce standards such as ISO 9001, Six Sigma, TQM.
3. Group activity – Benefit analysis (15'): Using the handout, groups fill the benefit table for manufacturers and consumers.
4. Tool demonstration (10'): Teacher models how to use a check‑sheet to record product defects.
5. Practical task (15'): Students create their own check‑sheet for the sample product and record observations.
6. Whole‑class discussion (10'): Groups share findings, linking data to the benefits discussed earlier.
7. Exit ticket (5'): Each student writes one benefit for the manufacturer, one for the consumer, and how a quality system supports each.

Summarise that quality systems reduce waste, improve efficiency, and build trust for manufacturers while delivering safer, more reliable, and better‑value products for consumers. Collect the exit tickets as a quick assessment and assign homework: research a real company’s quality certification (e.g., ISO 9001) and write a short paragraph on how it benefits both the business and its customers.