Information Communication Technology ICT – 7 The systems life cycle | e-Consult
7 The systems life cycle (1 questions)
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Here's a table comparing Software A and Software B:
| Criteria | Software A | Software B |
| Efficiency | Moderate - basic functionality. | High - advanced automation features. |
| Ease of Use | High - simple interface. | Moderate - more complex interface, steeper learning curve. |
| Appropriateness | Potentially suitable for very small businesses with basic CRM needs. | Suitable for businesses with growing needs and a desire for advanced features. |
| Cost | Low - affordable initial investment. | High - significant initial investment and ongoing subscription fees. |
Recommendation: I would recommend Software B to the business owner. While the initial cost is higher, the advanced features, particularly the automation and reporting capabilities, will likely provide a better return on investment in the long run. The increased efficiency and ability to track customer interactions effectively will lead to improved customer satisfaction and potentially increased sales. Although the ease of use is slightly lower, the benefits of the advanced features outweigh this drawback, especially as the business grows. Software A might be suitable initially, but the business will likely outgrow its limitations quickly.