Business Studies – 2.3.2 Communication barriers | e-Consult
2.3.2 Communication barriers (1 questions)
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Potential Communication Barriers and Mitigation Strategies:
| Barrier 1: Emotional Response/Fear | Description: The news of reduced working hours is likely to evoke negative emotions such as fear, anxiety, and anger. This can make employees defensive, skeptical, or unwilling to listen to the manager's explanation. Mitigation: Acknowledge and validate these emotions. Start by expressing empathy and understanding before delivering the news. Allow time for questions and address concerns with patience and sensitivity. |
| Barrier 2: Lack of Trust | Description: If there is a pre-existing lack of trust between the manager and the team, employees may be suspicious of the manager's motives and doubt the sincerity of the explanation. Mitigation: Be transparent and honest about the reasons for the decision. Provide clear and factual information, and avoid ambiguity. Demonstrate fairness and consistency in the decision-making process. |
| Barrier 3: Poor Non-Verbal Communication | Description: The manager's body language, tone of voice, and facial expressions can convey a message that contradicts the spoken words. For example, appearing stressed or dismissive can undermine the manager's credibility and make employees feel unheard. Mitigation: Maintain open and approachable body language. Use a calm and reassuring tone of voice. Make eye contact and show genuine concern. Ensure non-verbal cues align with the message being conveyed. |