Business Studies – 2.1.3 Training | e-Consult
2.1.3 Training (1 questions)
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Answer:
Training Needs Analysis (TNA) is the process of identifying the gap between an employee's current skills and the skills required to perform their job effectively. A business can use a TNA in the following ways:
- Performance Appraisals: Reviewing performance appraisals to identify areas where employees are struggling.
- Skills Gap Analysis: Comparing the skills of employees with the skills required for future job roles or tasks.
- Employee Surveys: Asking employees about their training needs and areas where they feel they need development.
- Observation: Observing employees performing their jobs to identify areas where they need support.
- Customer Feedback: Analyzing customer feedback to identify areas where employees need to improve their customer service skills.
How TNA influences training methods:
- Example 1: If a TNA reveals a lack of technical skills, the business might prioritize off-the-job training such as technical courses or workshops. This allows for focused skill development in a controlled environment.
- Example 2: If a TNA shows poor customer service skills, the business might use a combination of induction training (covering company policies), on-the-job training (shadowing experienced colleagues), and role-playing exercises (off-the-job) to develop these skills.
- Example 3: If a TNA identifies a need for improved leadership skills, the business might invest in leadership development programs, which could include a mix of off-the-job training (leadership courses) and on-the-job training (mentoring).
In summary, a TNA provides valuable information to ensure that training is targeted and relevant, leading to a more effective use of resources and improved employee performance.