Business Studies – 2.1.1 Recruiting and selecting employees | e-Consult

References are individuals (usually former employers or academic supervisors) who can provide information about a candidate's skills, experience, and character. They are typically contacted by the employer to verify information provided in the CV and application form and to gain further insights into the candidate's suitability for the role.

How References are Used:

• Verification: Confirming details provided by the candidate, such as dates of employment and job titles.
• Assessment of Skills: Providing insights into the candidate's technical skills, work ethic, and performance.
• Assessment of Character: Providing information about the candidate's reliability, teamwork skills, and attitude.

Limitations of Using References:

• Bias: References may be biased in favour of the candidate, particularly if they have a personal relationship with them.
• Inaccuracy: References may provide inaccurate or incomplete information.
• Difficult to Obtain: Some referees may be reluctant or unable to provide a reference.
• Selective Reporting: References may only highlight positive aspects of the candidate's performance.

Minimising Limitations:

• Ask Specific Questions: Prepare a list of specific questions to ask referees to elicit detailed and relevant information.
• Contact Multiple References: Contacting more than one reference can provide a more balanced view of the candidate.
• Use Structured Questionnaires: Using a structured questionnaire can help to ensure that all referees provide similar information.
• Consider the Source: Evaluate the credibility and objectivity of the referees before considering their references.