Know and understand characteristics, uses, advantages and disadvantages of the research methods of observation, interviews, questionnaires and examination of existing documents

Cambridge IGCSE ICT – Complete Syllabus Notes


1 Hardware Fundamentals

ComponentFunction / Key Points
CPU (Central Processing Unit)Executes instructions; contains ALU, control unit, registers; speed measured in GHz.
RAM (Random‑Access Memory)Volatile memory for temporary data; larger capacity → smoother multitasking.
ROM / FirmwareNon‑volatile; stores BIOS/UEFI; cannot be altered by the user.
MotherboardProvides circuitry & slots for CPU, RAM, I/O, expansion cards.
Power Supply Unit (PSU)Converts mains AC to DC; rated in watts; provides stable voltage.
Graphics Processing Unit (GPU)Renders images & video; essential for gaming, CAD, video editing.
Cooling systemFans, heat‑sinks, liquid cooling – prevent overheating.

Typical uses in schools

  • Desktop PCs for classroom work.
  • Laptops for student research and presentations.
  • Servers for file‑sharing and learning‑management systems.


2 Input & Output (I/O) Devices

DeviceCategoryExamples & Typical Use
KeyboardInputTyping documents, coding, data entry.
Mouse / TouchpadInputPoint‑and‑click navigation.
ScannerInputDigitising photos, homework sheets.
Digital Camera / WebcamInputCreating multimedia projects.
MicrophoneInputRecording podcasts, voice‑overs.
Monitor / ProjectorOutputDisplaying lessons, presentations.
Printer (laser/inkjet)OutputHard copies of reports, worksheets.
Speakers / HeadphonesOutputAudio for videos, music lessons.


3 Storage Devices & Media

MediaTypeCapacity (typical)Characteristics
Hard Disk Drive (HDD)Magnetic500 MB – 4 TBHigh capacity, slower than SSD, mechanical parts.
Solid‑State Drive (SSD)Flash120 GB – 2 TBFast access, no moving parts, more expensive per GB.
USB Flash DriveFlash4 GB – 256 GBPortable, plug‑and‑play, easy to lose.
SD / micro‑SD CardFlash2 GB – 512 GBUsed in cameras, tablets; small form‑factor.
Optical Disc (CD/DVD/Blu‑ray)Optical700 MB – 25 GBRead‑only or write‑once; declining use.
Cloud StorageOnline serviceVariable (subscription)Accessible anywhere, dependent on internet.

File‑management basics

  • Folders → hierarchical organisation.
  • File naming conventions – avoid spaces, use underscores, include version numbers.
  • File extensions indicate format (e.g., .docx, .xlsx, .png).
  • Regular backup (external drive or cloud) to prevent data loss.


4 Networking & the Internet

ConceptKey Points
LAN (Local Area Network)Connects devices within a building; uses Ethernet or Wi‑Fi; typical speed 100 Mbps–10 Gbps.
WAN (Wide Area Network)Links multiple LANs; the Internet is the largest WAN.
Network topologiesStar (most common), bus, ring, mesh – affect reliability & cabling.
Network hardwareRouter (connects LAN to WAN), switch (connects devices within LAN), hub (obsolete), modem (converts digital ↔ analog).
IP addressingIPv4 (e.g., 192.168.1.10) vs IPv6; static vs dynamic (DHCP).
Wireless standards802.11a/b/g/n/ac/ax – higher letters = higher speed & better security.
Internet servicesWorld Wide Web, email, FTP, cloud applications, VoIP.

Safety & security in networks

  • Firewalls – block unauthorised inbound/outbound traffic.
  • Antivirus/anti‑malware – scan files & real‑time protection.
  • Strong passwords, two‑factor authentication.
  • Encryption – HTTPS, VPNs for secure data transmission.
  • Data‑protection legislation (e.g., GDPR) – obtain consent, store data securely.


5 Effects of ICT

  • Positive effects: Improves communication, supports learning, increases productivity, enables remote work.
  • Negative effects: Digital divide, cyber‑bullying, privacy concerns, environmental impact of e‑waste.
  • Ethical considerations: Plagiarism, copyright, responsible use of social media.


6 ICT Applications & Uses

SectorTypical ICT Application
EducationLearning‑Management Systems, virtual classrooms, assessment tools.
BusinessCustomer Relationship Management (CRM), e‑commerce platforms, payroll software.
HealthcareElectronic Patient Records, tele‑medicine, appointment scheduling.
RetailPoint‑of‑Sale (POS) systems, inventory management, barcode scanners.
Public sectorOnline tax filing, digital ID services, GIS mapping.


7 Research Methods (Analysis of the Current System)

7.1 Observation

AspectDetails
CharacteristicsDirect, real‑time; can be structured (check‑list) or unstructured (free notes). Non‑intrusive unless the observer is visible.
Typical usesStudying workflow at a school library desk; monitoring how students interact with a new LMS; checking ergonomic set‑ups in a computer lab.
AdvantagesAuthentic data; captures non‑verbal cues; reveals hidden problems.
DisadvantagesTime‑consuming; observer bias; Hawthorne effect; limited to visible actions.
Ethical issuesNeed informed consent; respect privacy; store notes securely.

7.2 Interviews

AspectDetails
CharacteristicsCan be structured, semi‑structured or unstructured. Face‑to‑face, telephone or video. Allows probing.
Typical usesGathering detailed requirements from a small business owner; exploring teachers’ attitudes to a new timetable system; clarifying questionnaire responses.
AdvantagesRich, in‑depth data; flexibility; immediate clarification.
DisadvantagesExpensive, time‑intensive; interviewer bias; transcription required; usually small sample.
Ethical issuesVoluntary participation, written consent, confidentiality, right to withdraw.

7.3 Questionnaires

AspectDetails
CharacteristicsStandardised; paper or online; mix of closed‑ended (Likert, multiple‑choice) and open‑ended items.
Typical usesUser‑satisfaction survey after a computer‑lab upgrade; statistical data on mobile‑device use in classrooms; market research for a student‑run app.
AdvantagesCost‑effective for large samples; quick collection; easy quantitative analysis.
DisadvantagesLow response rates; limited depth; no probing; risk of misinterpretation.
Ethical issuesClear purpose statement, anonymity where possible, secure storage, data deletion after use.

7.4 Examination of Existing Documents

AspectDetails
CharacteristicsSecondary data; non‑intrusive; can be digital or paper; may be historical or current.
Typical usesReviewing school ICT policy; analysing system logs for peak usage; studying user manuals of existing timetable software.
AdvantagesReadily available; inexpensive; provides context; no need to contact users.
DisadvantagesMay be outdated or incomplete; author bias; limited to what was recorded.
Ethical issuesCheck copyright, obtain permission, respect confidentiality, handle personal data per data‑protection rules.

7.5 Comparison of the Four Methods

MethodBest forWhen to avoid
ObservationReal‑time behaviour, workflow, ergonomic studies.Highly confidential processes; observer would significantly alter behaviour.
InterviewsIn‑depth requirements, attitudes, complex problem exploration.Very large samples, tight time/budget constraints.
QuestionnairesStatistical data, broad satisfaction surveys, quick feedback.Need for rich qualitative insight; expected very low response rate.
Document examinationBackground information, legal/policy constraints, historical trends.Documents are outdated or do not cover current user behaviour.

7.6 Recording & Storing Findings (AO3 – Analyse)

  • Observation notes – field notes or video; label with date, time, location, observer.
  • Interview artefacts – audio recordings, transcripts, coded themes.
  • Questionnaire data – raw sheets or digital export; assign unique IDs.
  • Document analysis – bibliography, summary tables, relevance notes.

All artefacts must be stored in password‑protected folders or encrypted drives and retained only for the period required by the project brief, in line with e‑Safety and data‑protection regulations.

7.7 Selecting a Research Method – Decision Criteria (AO2 – Apply)

  1. Define the information needed – depth (detailed insight) vs. breadth (large sample).
  2. Consider resources – time, budget, equipment, personnel.
  3. Assess the target audience – accessibility, willingness, language/ability constraints.
  4. Identify ethical requirements – consent, confidentiality, data‑protection.
  5. Match criteria to method strengths (see comparison table).
  6. Justify the final choice(s) in a short paragraph, referencing at least two decision criteria.

7.8 Quick‑Check Activity (AO1–AO3)

Scenario: A secondary school wants to replace its current timetable‑management software. The ICT team must understand how teachers currently create timetables, what problems they face, and how satisfied they are with the existing system.

  1. Recall (AO1): List the four research methods covered.
  2. Apply (AO2): Choose two methods that together would give the most useful information for this project. Explain why, using at least two decision‑criteria from section 7.7.
  3. Analyse (AO3): Identify one ethical issue for each selected method and suggest a way to address it.


8 Safety & Security (e‑Safety)

  • Strong passwords – minimum 8 characters, mix of letters, numbers, symbols.
  • Two‑factor authentication (2FA) for school accounts.
  • Regular software updates – patch vulnerabilities.
  • Antivirus & anti‑malware scans.
  • Firewalls – hardware (router) and software.
  • Backing up data – 3‑2‑1 rule (3 copies, 2 media types, 1 off‑site).
  • Safe internet use – recognise phishing, avoid suspicious links, report cyber‑bullying.
  • Legal aspects – copyright, licences, GDPR/Data Protection Act.


9 Understanding Audiences

Audience TypeKey Considerations
Internal (staff, students)Technical level, access rights, training needs.
External (parents, community, regulators)Clarity, non‑technical language, data‑privacy concerns.
Special needsAccessibility – screen readers, captions, high‑contrast layouts.


10 Communication & Collaboration Tools

  • Email – formal communication, attachments, archiving.
  • Instant messaging (e.g., Teams, Slack) – quick queries, group chats.
  • Video‑conferencing – remote lessons, webinars.
  • Collaborative documents – Google Docs, Office 365; real‑time editing, version control.
  • Learning‑Management Systems – assignment submission, grading, forums.


11 File Management & Organisation

  • Folder hierarchy – e.g., Year 10/Science/Experiments/2025‑03‑12.
  • Consistent naming – ReportYear10Science2025v2.docx.
  • Version control – keep previous versions, use dates or version numbers.
  • Metadata – author, keywords, creation date to aid searching.
  • Backup strategy – local external drive + cloud sync.


12 Working with Images

AspectDetails
Common formatsJPEG (photographs, lossy), PNG (transparent backgrounds, lossless), GIF (simple animation), BMP (uncompressed, large).
ResolutionDPI (dots per inch) – 300 dpi for print, 72 dpi for web.
Editing basicsResize, crop, rotate, adjust brightness/contrast, use layers (in advanced tools).
Ethical useCheck copyright, use Creative Commons or school‑licensed images, give attribution.


13 Layout, Styles & Proofing

  • Layout: Use grids, consistent margins, headings, and white‑space for readability.
  • Styles: Apply paragraph and character styles (fonts, sizes, colours) for uniformity and easy updates.
  • Proofing tools: Spell‑check, grammar check, thesaurus, readability statistics.
  • Accessibility checks: Alt‑text for images, sufficient colour contrast, logical heading order.


14 Graphs & Charts

Graph TypeBest UseKey Features
Bar chartComparing discrete categories.Vertical or horizontal bars, clear axis labels.
Line graphShowing trends over time.Data points connected by lines, consistent intervals.
Pie chartDisplaying parts of a whole.Segments add to 100 %; limit to ≤ 6 slices for clarity.
Scatter plotExploring correlation between two variables.Axes for both variables, data points as dots.

Creating effective graphs

  • Title that explains what is being shown.
  • Label axes with units.
  • Use a suitable scale – avoid distortion.
  • Include a legend if multiple data series.


15 Document Production (Word Processing)

  • Templates – standardise letters, reports, newsletters.
  • Headers/Footers – page numbers, document title, date.
  • Tables – organise data; use sorting & formulas where needed.
  • Mail merge – generate personalised letters or certificates.
  • Export options – PDF for fixed formatting, DOCX for editing.


16 Database Fundamentals

ConceptExplanation
TableCollection of records (rows) with fields (columns).
Primary keyUnique identifier for each record (e.g., StudentID).
Foreign keyLinks a record to another table (e.g., ClassID in a Student table).
FormUser‑friendly data entry screen.
QueryRetrieves specific data using criteria (SELECT, WHERE).
ReportFormatted output for printing or sharing.

Simple relational database example – School Library

  • Books (BookID, Title, Author, ISBN)
  • Members (MemberID, Name, YearGroup)
  • Loans (LoanID, BookID FK, MemberID FK, LoanDate, ReturnDate)


17 Presentation Software

  • Slide master – set consistent layout, fonts, colours.
  • Multimedia – embed videos, audio, animations (use sparingly).
  • Transitions – enhance flow, avoid over‑use.
  • Presenter view – notes, timer, preview of next slide.
  • Export – PDF for handouts, video for online sharing.


18 Spreadsheets

FeatureTypical Use
FormulasCalculate totals, averages, percentages (e.g., =SUM(A2:A10)).
FunctionsIF, VLOOKUP, COUNTIF for logical tests and look‑ups.
ChartsVisualise data – bar, line, pie.
Data validationRestrict entries (e.g., drop‑down list of subjects).
Pivot tablesSummarise large data sets quickly.

Practical example – Budget for a school event

  • Columns: Item, Quantity, Unit Cost, Total Cost.
  • Formula in Total Cost: =B2*C2.
  • Grand total using =SUM(D2:D10).


19 Website Authoring (HTML & CSS Basics)

  • HTML tags – structure content (<h1>, <p>, <img>, <a href="">).
  • Attributes – provide extra information (e.g., src, alt for images).
  • CSS – separates style from content; selectors, properties, values (e.g., p {color: #003366;}).
  • Responsive design – use relative units (%, em) and media queries.
  • Accessibility – alt text, semantic tags (<nav>, <header>), keyboard navigation.

Simple HTML page example

<!DOCTYPE html>

<html lang="en">

<head>

<meta charset="UTF-8">

<title>School ICT Club</title>

<style>

body {font-family: Arial, sans-serif; margin:20px;}

h1 {color:#006699;}

</style>

</head>

<body>

<h1>Welcome to the ICT Club</h1>

<p>We explore coding, robotics and web design.</p>

<img src="club.jpg" alt="Students working on a robot">

</body>

</html>


20 Assessment Objectives (AO1‑AO3) – How to Tackle the Exams

  • AO1 – Knowledge & Understanding: Recall facts, definitions, and describe processes. Use bullet points and labelled diagrams.
  • AO2 – Application: Choose appropriate tools/techniques, solve practical tasks, justify decisions (e.g., select a suitable research method).
  • AO3 – Analysis & Evaluation: Interpret data, compare alternatives, assess advantages/disadvantages, suggest improvements.

Exam tips

  1. Read the command word (list, describe, compare, justify, evaluate).
  2. Allocate time – 40 % of the paper is practical (Paper 2/3). Practice using the software.
  3. Show working – even for MCQs, mark the steps in a margin.
  4. Use correct terminology – “primary key”, “latency”, “responsive design”, etc.
  5. Proofread – check spelling of technical terms, ensure units are included.


21 Practice Tasks (Paper 2 & Paper 3 Samples)

  1. Hardware – Identify each component in a labelled diagram of a PC.
  2. Spreadsheets – Create a budget sheet with formulas for total, average and conditional formatting for overspend.
  3. Databases – Design a simple relational database for a school timetable (tables, primary keys, relationships).
  4. Presentation – Produce a 5‑slide slide‑show on “The Impact of Social Media on Young People”, using slide master and appropriate graphics.
  5. Website authoring – Write HTML/CSS for a two‑column layout with a navigation bar and a footer.
  6. Research methods – Using the scenario in section 7.8, write a short report (150‑200 words) recommending the chosen methods and outlining the ethical safeguards.

Attempt each task under timed conditions, then compare your answer with the marking scheme excerpts provided in the official Cambridge teacher’s guide.