1. Business Activity and the Business Environment (AS 1)
1.1 What is a Business?
- Organisation that combines resources (land, labour, capital, entrepreneurship) to produce goods/services for profit.
- Creates value for customers and returns for owners.
1.2 Types of Business Organisations
| Form | Key Features | Advantages | Disadvantages |
| Sole trader |
Owned & run by one person; unlimited liability. |
Simple to set up; full control; all profits retained. |
Unlimited liability; limited capital; continuity depends on owner. |
| Partnership |
Two or more owners; shared liability (general) or limited (LLP). |
More capital; shared skills; shared risk. |
Potential for disputes; unlimited liability for general partners. |
| Limited company (Ltd) |
Separate legal entity; shareholders own, directors manage; limited liability. |
Limited liability; easier to raise capital; perpetual existence. |
More regulation; profits distributed as dividends; possible double taxation. |
| Public limited company (PLC) |
Can sell shares to the public; listed on a stock exchange. |
Access to large capital markets; high profile. |
Stringent reporting requirements; share price volatility. |
| Co‑operative |
Owned & controlled by members (workers/customers); democratic voting. |
Member focus; profit sharing. |
Decision‑making can be slower; limited capital. |
1.3 Business Size & Growth
- Micro – < 10 employees, turnover < £2 m.
- Small – 10‑49 employees, turnover £2‑£10 m.
- Medium – 50‑249 employees, turnover £10‑£50 m.
- Large – 250+ employees, turnover > £50 m.
Growth strategies include market penetration, market development, product development and diversification (Ansoff Matrix).
1.4 Business Objectives
- Profit maximisation (short‑term) vs. profit‑maximisation with growth (long‑term).
- Survival, market share, sales volume, return on capital, CSR, sustainability.
- Objectives should be SMART – Specific, Measurable, Achievable, Relevant, Time‑bound.
1.5 Stakeholders
| Stakeholder | Interest in the Business |
| Owners / Shareholders | Profit, share price, dividends. |
| Managers | Performance bonuses, career progression. |
| Employees | Job security, wages, working conditions. |
| Customers | Quality, price, service. |
| Suppliers | Stable orders, timely payment. |
| Government | Tax revenue, compliance with law. |
| Local community / NGOs | Environmental impact, employment. |
| Creditors | Repayment of loans, interest. |
1.6 Cross‑cutting Themes
- Corporate Social Responsibility (CSR) – ethical behaviour, community involvement, environmental stewardship.
- Sustainability – meeting present needs without compromising future generations.
- Ethics – fairness, transparency, respect for stakeholder rights.
- Digital & AI impact – automation, data analytics, e‑commerce.
2. Human Resource Management (AS 2 & A‑Level 7)
2.1 Organisational Structure
- Functional – departments by expertise (marketing, finance, production).
- Divisional – by product, geography or market.
- Matrix – dual reporting lines (functional & project).
- Flat vs. Tall – number of hierarchical levels.
2.2 Leadership & Management Styles
| Style | Key Characteristics | When Most Effective |
| Autocratic | Decisions made by manager; clear direction. | Crisis, low‑skill workforce. |
| Democratic | Employees consulted; consensus. | Creative tasks, skilled staff. |
| Laissez‑faire | Minimal supervision. | Highly motivated, expert teams. |
2.3 Motivation Theories (Hard vs. Soft HRM)
- Hard HRM – people as resources; focus on cost, performance, contracts.
- Soft HRM – people as valued assets; emphasis on development, empowerment, job satisfaction.
- Key models: Maslow’s hierarchy, Herzberg’s two‑factor theory, McGregor’s Theory X/Y.
2.4 Recruitment, Selection & Retention
- Workforce planning → job analysis → advertising.
- Selection methods – interviews, tests, assessment centres.
- Retention tools – competitive pay, training, career paths, work‑life balance.
2.5 Performance Management
- Setting SMART objectives.
- Appraisal methods – self‑assessment, 360°, Management by Objectives (MBO).
- Linking performance to reward (pay‑for‑performance, bonuses).
2.6 Training, Development & Learning
- On‑the‑job (coaching, job rotation) vs. off‑the‑job (classroom, e‑learning).
- Continuous professional development (CPD) and its link to employee motivation.
2.7 Impact of Technology & AI on HRM
- HRIS – recruitment, payroll, performance tracking.
- AI‑driven analytics for talent acquisition and workforce planning.
- Ethical considerations – data privacy, bias in algorithms.
3. Marketing (AS 3 & A‑Level 8)
3.1 The Marketing Mix (4 Ps)
- Product – features, quality, branding, life‑cycle.
- Price – cost‑plus, demand‑oriented, competition‑oriented, psychological pricing.
- Place – distribution channels, logistics, e‑commerce.
- Promotion – advertising, sales‑promotion, public relations, personal selling, digital marketing.
3.2 Market Research & Analysis
- Define the problem & objectives.
- Choose primary (surveys, focus groups) or secondary (published data) sources.
- Analyse data – segmentation, targeting, positioning (STP).
3.3 Demand Forecasting & Elasticity
- Methods: qualitative (Delphi, market‑trend analysis) and quantitative (time‑series, regression).
- Price elasticity of demand (PED) = % Δ Q / % Δ P.
- Elastic (|PED| > 1) – price cuts raise revenue.
- Inelastic (|PED| < 1) – price rises raise revenue.
3.4 Marketing Strategies
| Strategy | Focus | Typical Use |
| Market Penetration | Increase share in existing market | Competitive pricing, promotions. |
| Market Development | Enter new geographic or demographic markets | Export, new distribution. |
| Product Development | New products for existing market | R&D, line extensions. |
| Diversification | New products in new markets | Conglomerate growth. |
3.5 International Marketing
- Standardisation vs. adaptation of the 4 Ps.
- Entry modes – export, licensing, franchising, joint venture, wholly owned subsidiary.
- Barriers – tariffs, cultural differences, legal restrictions.
3.6 Digital Marketing & AI
- Search Engine Optimisation (SEO), pay‑per‑click, social media advertising.
- Customer data platforms & AI‑driven personalisation.
- Ethical issues – data protection (GDPR), fake reviews.
4. Operations Management (AS 4 & A‑Level 9)
4.1 Production Methods
- Job‑by‑job – custom, high skill, low volume.
- Batch – moderate volume, change‑over time.
- Mass production – high volume, low cost, standardised.
- Continuous flow – 24/7, e.g., utilities.
4.2 Location & Scale Decisions
- Factors: transport costs, labour availability, market proximity, government incentives, environmental impact.
- Scale economies – lower average cost as output rises; diseconomies – coordination problems.
4.3 Quality Management
- Definitions: quality = meeting customer expectations.
- Tools – Pareto chart, cause‑and‑effect diagram, control charts.
- Approaches – Total Quality Management (TQM), Six Sigma, ISO 9000.
4.4 Operations Strategies
| Strategic Focus | Key Elements |
| Cost Leadership | Lean production, economies of scale, process standardisation. |
| Differentiation | Flexible manufacturing, rapid prototyping, high‑quality output. |
| Innovation | R&D integration, agile processes, use of advanced technologies (IoT, AI). |
4.5 Supply‑Chain & Inventory Management
- Just‑In‑Time (JIT) – reduces holding costs, requires reliable suppliers.
- Economic Order Quantity (EOQ) – optimal order size = √(2DS/H).
- Outsourcing vs. in‑house production – cost, control, risk considerations.
4.6 Sustainability in Operations
- Life‑cycle analysis, carbon footprint, waste reduction (lean, circular economy).
- Green procurement and eco‑design.
5. Business & Its Environment (A‑Level 6)
5.1 External Influences – PESTLE Framework
| Factor | Typical Impact on Business |
| Political‑Legal | Regulation, tax policy, trade agreements. |
| Economic | Inflation, interest rates, exchange rates, consumer confidence. |
| Social‑Demographic | Population age, lifestyle trends, cultural values. |
| Technological | Automation, R&D, digital disruption. |
| Legal | Health & safety, employment law, consumer protection. |
| Environmental | Climate change, resource scarcity, sustainability legislation. |
5.2 Strategic Analysis Tools
- SWOT – internal Strengths/Weaknesses vs. external Opportunities/Threats.
- Porter’s Five Forces – industry competition, threat of new entrants, bargaining power of buyers & suppliers, threat of substitutes.
- Ansoff Matrix – growth options (see 3.4).
5.3 Business Strategy Choices
- Cost leadership, differentiation, focus (Porter).
- Strategic alliances, mergers & acquisitions, joint ventures.
- Corporate social responsibility & sustainability as strategic differentiators.
6. Finance & Accounting (AS 5 & A‑Level 10)
6.1 Financial Statements – Purpose & Inter‑relationships
- Income Statement (Profit & Loss) – shows revenue, expenses, profit for a period.
- Balance Sheet – snapshot of assets, liabilities, equity at a point in time.
- Cash‑Flow Statement – inflows & outflows from operating, investing, financing activities.
Profit from the Income Statement links to retained earnings in the Balance Sheet; cash flow from operations reconciles profit to cash.
6.2 Ratio Analysis (Key Ratios)
| Category | Ratio | Formula | Interpretation |
| Liquidity | Current Ratio | Current Assets ÷ Current Liabilities | > 1 = ability to meet short‑term obligations. |
| Liquidity | Quick Ratio | (Current Assets – Stock) ÷ Current Liabilities | Excludes inventory for stricter test. |
| Profitability | Gross Profit Margin | Gross Profit ÷ Sales × 100 % | Efficiency of production & pricing. |
| Profitability | Net Profit Margin | Net Profit ÷ Sales × 100 % | Overall profitability. |
| Efficiency | Inventory Turnover | Cost of Goods Sold ÷ Average Stock | How quickly stock is sold. |
| Leverage | Debt‑to‑Equity | Total Debt ÷ Equity | Financial risk level. |
| Return | Return on Capital Employed (ROCE) | Operating Profit ÷ (Total Assets – Current Liabilities) × 100 % | Profitability of capital used. |
6.3 Sources of Finance
- Internal – retained earnings, sale of assets.
- External – Debt – bank loans, bonds, leasing.
- External – Equity – share issue, venture capital, crowd‑funding.
- Consider cost, control, risk, and impact on financial ratios.
6.4 Investment Appraisal – Overview
Used to decide whether a capital project adds value. Methods differ in focus (liquidity vs. profitability) and in whether they incorporate the time value of money.
6.4.1 Payback Period (Simple)
Definition: Time required for cumulative cash inflows to equal the initial outlay.
Calculation Steps
- List expected net cash inflows for each period.
- Form a cumulative cash‑flow column.
- Locate the period where cumulative cash flow first becomes zero or positive.
- Apply:
Payback = Full years before recovery + (Unrecovered amount ÷ Cash inflow in final year)
Example
| Year | Net Cash Inflow (£) | Cumulative (£) |
| 0 | -120,000 | -120,000 |
| 1 | 30,000 | -90,000 |
| 2 | 40,000 | -50,000 |
| 3 | 45,000 | -5,000 |
| 4 | 50,000 | 45,000 |
Payback = 3 years + 5,000 ÷ 50,000 = 3.10 years (≈ 3 years 1 month).
Interpretation
- Shorter payback → quicker cash recovery → lower exposure risk.
- Decision rule: accept if Payback ≤ the firm’s acceptable horizon (e.g., 3 years).
Limitations
- Ignores cash flows after the payback point.
- Does not discount future cash flows.
- Treats all cash flows as equally certain.
6.4.2 Accounting Rate of Return (ARR)
Definition: Percentage return based on accounting profit rather than cash flow.
Formulas
- ARR (initial investment) = (Average Annual Accounting Profit ÷ Initial Investment) × 100 %
- ARR (average investment) = (Average Annual Accounting Profit ÷ Average Investment) × 100 %
Average Investment = (Initial Investment + Salvage Value) ÷ 2.
Example
| Year | Accounting Profit (£) |
| 1 | 28,000 |
| 2 | 32,000 |
| 3 | 36,000 |
| 4 | 40,000 |
Average profit = (28,000 + 32,000 + 36,000 + 40,000) ÷ 4 = £34,000.
Initial investment = £120,000; Salvage = £20,000 → Average investment = (120,000 + 20,000) ÷ 2 = £70,000.
ARR₍initial₎ = 34,000 ÷ 120,000 × 100 % = 28.3 %.
ARR₍average₎ = 34,000 ÷ 70,000 × 100 % = 48.6 %.
Interpretation
- Shows expected return on capital employed.
- Decision rule: accept if ARR ≥ required rate of return (hurdle rate).
Limitations
- Based on accounting profit – depreciation and accruals can distort cash reality.
- Ignores timing of profits.
- No discounting of future returns.
6.4.3 Discounted‑Cash‑Flow (DCF) Methods
Why Discount?
Money today can be invested to earn interest; therefore future cash flows must be expressed in present‑value terms using a discount rate (usually the firm’s cost of capital or required rate of return).
Net Present Value (NPV)
Formula (cash flow \(C_t\) in period \(t\), discount rate \(r\)):
\[
\text{NPV}= \sum_{t=0}^{n}\frac{C_t}{(1+r)^{t}}
\]
Decision rule
- NPV > 0 → project adds value – accept.
- NPV = 0 → break‑even – may accept.
- NPV < 0 → value destroyed – reject.
Example (same cash‑flow as Payback, r = 10 %)
| Year | Cash Flow (£) | Discount Factor (10 %) | PV (£) |
| 0 | -120,000 | 1.000 | -120,000 |
| 1 | 30,000 | 0.909 | 27,270 |
| 2 | 40,000 | 0.826 | 33,040 |
| 3 | 45,000 | 0.751 | 33,795 |
| 4 | 50,000 | 0.683 | 34,150 |
| Total NPV | 8,255 |
NPV = £8,255 > 0 → project is financially viable when time value is considered.
Internal Rate of Return (IRR)
IRR is the discount rate that makes NPV = 0. It is found by trial‑and‑error, interpolation or using a calculator.
For the example, NPV is positive at 10 % and negative at 15 %; interpolation gives IRR ≈ 13 %.
Decision rule
- IRR ≥ required rate of return → accept.
- IRR < required rate of return → reject.
Discounted Payback Period
Same procedure as simple payback but using discounted cash flows.
- Discount each inflow to present value.
- Accumulate discounted values until the initial outlay is recovered.
Using the PV column above, cumulative discounted cash flow becomes positive part‑way through Year 4, giving a discounted payback of about 3.3 years – longer than the undiscounted payback, reflecting the time‑value effect.
Choosing the Discount Rate
- Cost of Capital (WACC) – weighted average of debt and equity costs.
- Required Rate of Return – the minimum return set by senior management or investors.
- Justify the chosen rate in the appraisal report (e.g., “based on the firm’s 8 % after‑tax cost of debt and 12 % cost of equity, weighted to give a WACC of 10 %”).
6.4.4 Comparison of Appraisal Techniques
| Method | Focus | Key Advantage | Key Limitation | Decision Rule |
| Payback | Liquidity – time to recover cash | Very simple; highlights cash‑flow risk | Ignores post‑payback cash & time value | Payback ≤ acceptable horizon → accept |
| ARR | Profitability – accounting return | Uses readily available accounting data; good for size comparison | Based on accounting profit; no discounting | ARR ≥ hurdle rate → accept |
| NPV | Value added – present‑value of net cash flows | Considers all cash flows & time value; directly measures wealth creation | Requires reliable discount rate; more calculation | NPV > 0 → accept |
| IRR | Rate of return earned | Single % figure easy to communicate | Multiple IRRs possible with irregular cash flows; ignores project scale | IRR ≥ hurdle rate → accept |
| Discounted Payback | Liquidity after discounting | Combines cash‑flow risk with time‑value adjustment | Still ignores cash after recovery point | Discounted payback ≤ horizon → accept |
6.4.5 Using the Methods in Decision‑Making
- Screening stage – Apply Payback or ARR to discard clearly unsuitable projects.
- Detailed evaluation – Use NPV (or IRR) for the remaining alternatives to identify the most value‑adding option.
- Risk & strategic fit – Consider qualitative factors (market conditions, CSR, sustainability, digital transformation).
- Final selection – Choose the project that meets quantitative thresholds and aligns with long‑term strategy.
6.5 Summary Checklist for Investment Appraisal
- Identify all cash inflows & outflows over the project life.
- Choose an appropriate discount rate (cost of capital or required return).
- Calculate:
- Payback & Discounted Payback
- ARR (initial & average)
- NPV and IRR
- Compare each result with company policy thresholds.
- Document any qualitative considerations (risk, CSR, strategic alignment).
7. Cross‑Cutting Themes Across All Functional Areas
- Corporate Social Responsibility (CSR) – integrates ethical, social and environmental concerns into business strategy.
- Sustainability – long‑term resource management; links to operations (green manufacturing), finance (green bonds), marketing (eco‑branding).
- Ethics – fairness, transparency, anti‑corruption; relevant to HR (fair wages), finance (accurate reporting), and marketing (truthful advertising).
- Digital Transformation & AI – impacts HR (HRIS, recruitment AI), marketing (data‑driven targeting), operations (IoT, smart factories), finance (real‑time analytics) and strategic decision‑making (big‑data insights).
8. Suggested Diagrams & Visual Aids (for classroom use)
- PESTLE wheel showing the six external factors.
- SWOT matrix with example entries for a fictitious company.
- Porter’s Five Forces diagram with brief explanations.
- Cash‑flow timeline illustrating undiscounted and discounted payback points.
- NPV curve showing how NPV varies with discount rate (including IRR point).
- Value chain diagram linking CSR and sustainability activities to each functional area.
9. Quick Revision Questions (All Topics)
- Explain the difference between a sole trader and a limited company in terms of liability and capital‑raising ability.
- Identify two internal and three external factors that could affect a business’s strategic choices.
- Calculate the current ratio given current assets £250,000 and current liabilities £150,000. What does the result indicate?
- Using the payback example above, what would be the payback period if Year 3 cash inflow increased to £55,000?
- A project requires an initial outlay of £80,000 and generates cash inflows of £30,000 per year for 4 years. If the required rate of return is 12 %, calculate the NPV.
- Discuss one advantage and one limitation of using IRR as the sole basis for investment decisions.
- Give one example of how AI can improve operational efficiency and one ethical concern it raises.
10. Final Note
These notes provide a concise yet comprehensive overview of the Cambridge IGCSE/A‑Level Business syllabus. They are structured to support both memorisation (key definitions, formulas, tables) and deeper understanding (examples, cross‑cutting themes). Use the revision questions and suggested diagrams to test knowledge and reinforce learning before the exam.