why businesses may respond to environmental issues, e.g. improved reputation, increased sales

IGCSE Business Studies 0450 – 6.3.1 Environmental Issues

Learning objective

Explain why businesses may respond to environmental issues (e.g., to improve reputation, increase sales, reduce costs) and link this to the six core areas of the Cambridge Business Studies syllabus.


1. Understanding Business Activity

1.1 Key concepts

  • Purpose of business: satisfy needs and wants, achieve organisational objectives and make a profit.
  • Needs vs. wants: needs are essential for survival (food, shelter, health); wants are non‑essential desires (designer clothing, luxury cars).
  • Opportunity cost: the next best alternative fore‑gone when a resource is used.
  • Classification of enterprises:
    • Primary, secondary, tertiary sectors
    • Private, public and voluntary (non‑profit) sectors
    • Size: micro, small, medium, large
  • Types of business organisation:
    Organisation typeOwnershipRiskKey features
    Sole traderOne ownerUnlimited personal riskSimple to set up, full control
    PartnershipTwo or more ownersUnlimited personal risk (shared)Shared skills, profit split
    Private limited company (Ltd)ShareholdersLimited to amount investedSeparate legal entity, can raise capital
    Public limited company (PLC)Public shareholdersLimitedShares traded on a stock exchange
    FranchiseFranchisor & franchiseeVariesUse of established brand & systems
    Joint‑ventureTwo or more firmsSharedCo‑operation for a specific project
  • Business objectives (Cambridge list):
    • Profit maximisation
    • Growth (sales, market share, assets)
    • Survival
    • Efficiency (cost reduction)
    • Corporate social responsibility (CSR) – increasingly includes environmental responsibility
  • Stakeholders and their objectives:
    StakeholderPrimary objectiveEnvironmental concern
    Owners/shareholdersProfit & return on investmentRisk of fines, brand damage
    EmployeesJob security, safe working conditionsHealth & safety, green workplace
    CustomersValue for money, qualityEco‑friendly products, transparent sourcing
    SuppliersLong‑term contracts, timely paymentSustainable sourcing requirements
    Community & NGOsSocial welfare, environmental protectionLocal pollution, resource use
    GovernmentTax revenue, employmentCompliance with environmental legislation
  • Growth vs. failure:
    • Internal growth – new products, market penetration, increased capacity.
    • External growth – mergers, acquisitions, franchising.
    • Causes of failure – poor cash flow, weak market research, inadequate control, environmental non‑compliance.

Link to environmental response

Adopting green policies helps meet stakeholder expectations (especially customers, community and government), supports CSR objectives and can become a source of growth while reducing the risk of failure through legal compliance.


2. People in Business

2.1 Motivation

TheoryKey ideaApplication to environmental initiatives
Maslow’s hierarchyPhysiological → Self‑actualisationRecognition programmes for “green champions” satisfy esteem and self‑actualisation needs.
Herzberg’s two‑factorHygiene factors vs. motivatorsSafe, healthy (hygiene) work environment + meaningful sustainability projects (motivators).
Taylor’s scientific managementStandardise work, reward outputSet clear waste‑reduction targets and pay bonuses for meeting them.

2.2 Organisation & Management

  • Organisational structure: hierarchical, flat, matrix – a “green team” can sit across departments to coordinate sustainability.
  • Functions of management (planning, organising, leading, controlling) – e.g., planning a carbon‑reduction strategy, organising training, leading with transformational style, controlling through environmental KPIs.
  • Delegation & authority: clear responsibility for energy‑saving targets reduces bottlenecks.
  • Leadership styles:
    • Autocratic – may enforce strict compliance.
    • Democratic/transformational – encourages employee ideas for green innovation.
    • Laissez‑faire – rarely effective for environmental change.
  • Trade unions: can negotiate greener workplace practices and health‑safety standards.

2.3 Recruitment, Training & Redundancy

  • Recruitment & selection:
    1. Job analysis – include “environmental awareness” as a competency.
    2. Advertising – use green job boards.
    3. Short‑listing, interviewing, testing – situational questions on sustainability.
  • Training methods:
    • Induction – basic recycling and energy policies.
    • On‑the‑job – practical waste‑segregation.
    • Off‑the‑job – e‑learning modules on ISO 14001.
    • Apprenticeships – focus on eco‑design in manufacturing.
  • Redundancy vs. dismissal:
    • Redundancy – genuine economic need (e.g., closing a high‑emission plant).
    • Dismissal – breach of contract; must follow legal controls.

2.4 Legal controls & Communication

  • Key legislation (UK examples, applicable worldwide):
    • Health & Safety at Work Act – includes protection from hazardous substances.
    • Equality Act – non‑discriminatory recruitment.
    • Environmental Protection Act – waste disposal, emissions.
    • Employment Rights Act – unfair dismissal, redundancy procedures.
  • Communication methods:
    • Internal – newsletters, intranet, green teams, suggestion schemes.
    • External – CSR reports, social media, eco‑labels.
    • Barriers – language, hierarchy, cultural attitudes – can be overcome with clear, inclusive messaging.

Why people matter for green action

Motivated, well‑trained staff are the engine behind waste‑reduction programmes, energy‑saving procedures and the development of sustainable products.


3. Marketing

3.1 Role of marketing

  • Identify and create demand for products or services.
  • Analyse market changes and consumer trends – including growing environmental awareness.
  • Develop a competitive advantage through product differentiation (e.g., eco‑friendly attributes).

3.2 Market research

  • Primary research: surveys, focus groups, interviews – ask about willingness to pay for green features.
  • Secondary research: industry reports, government statistics – track eco‑market growth.
  • Sampling techniques: random, stratified, cluster – ensure representation of eco‑conscious segments.

3.3 Marketing mix (4 Ps) and environmental application

ProductPricePlacePromotion
Eco‑design, biodegradable packaging, longer product life‑cycles. Premium for green attributes; discount for product return/re‑use. Local sourcing, low‑carbon logistics, online distribution to reduce travel. Green advertising, CSR reports, eco‑labels, sponsorship of environmental events.

3.4 Market segmentation & positioning

  • Segmentation variables: demographic (age, income), psychographic (environmentally‑concerned), geographic (urban areas with recycling facilities).
  • Positioning statement example: “Our detergent delivers the same cleaning power as leading brands but is 100 % biodegradable and comes in a refill‑able bottle.”

3.5 Example

Company B conducted primary research that showed 40 % of its target market would pay up to 10 % more for a biodegradable shampoo. It launched the product, promoted it with a “Plastic‑Free” campaign, and recorded a 15 % increase in market share within one year.


4. Operations Management

4.1 Production methods & green adaptation

  • Job production – custom, low volume; can use locally sourced, sustainable materials.
  • Batch production – flexible; allows for batch‑wise recycling of scrap.
  • Flow (mass) production – high volume; benefits from lean production and waste minimisation.
  • Just‑in‑time (JIT) – reduces inventory, cuts waste and storage energy.

4.2 Quality & environmental standards

  • ISO 9001 – quality management.
  • ISO 14001 – environmental management; integrates pollution control, waste reduction and continual improvement.
  • Six Sigma – reduces defects → less waste.

4.3 Location decisions

Factors considered (Cambridge list) and environmental implications:

FactorTypical business considerationEnvironmental angle
Transport costsProximity to markets & suppliersShorter journeys → lower CO₂ emissions.
Labour availabilitySkill level, wage ratesTraining locals reduces commuting.
UtilitiesPower, water, waste disposalAccess to renewable energy, water‑recycling facilities.
Environmental regulationsLocal emission limits, waste lawsChoosing a site with supportive green incentives.

4.4 Typical green operations

  1. Eco‑friendly packaging – recyclable or compostable.
  2. Waste‑reduction programmes – recycling, lean production, zero‑defect.
  3. Renewable energy – solar panels, wind turbines, biomass boilers.
  4. Design for durability, repairability and end‑of‑life disassembly.
  5. Green logistics – route optimisation, low‑emission fleets.
  6. Water‑saving technologies – rainwater harvesting, closed‑loop cooling.

4.5 Break‑even analysis & environmental investment

When a green project reduces variable costs (e.g., energy), the contribution margin rises, moving the break‑even point to a lower output level. This can be illustrated with a simple diagram showing the original and new break‑even points.


5. Financial Information & Decisions

5.1 Core financial statements

StatementMain componentsEnvironmental relevance
Income statementRevenue, cost of sales, gross profit, operating profit, net profitEnergy‑efficiency savings appear as lower operating costs → higher profit.
Balance sheetAssets, liabilities, equityRenewable‑energy equipment recorded as fixed assets; green loans appear as liabilities.
Cash‑flow forecastOperating, investing, financing cash flowsUp‑front outflow for solar panels offset by long‑term inflows from reduced bills.

5.2 Key ratios and what they reveal

RatioFormulaInterpretation for green action
Gross profit margin(Gross profit ÷ Revenue) × 100Improvement may signal cost savings from waste reduction.
Current ratioCurrent assets ÷ Current liabilitiesShows short‑term liquidity; green projects should not jeopardise it.
Return on Capital Employed (ROCE)Operating profit ÷ Capital employedHigher ROCE after a profitable sustainability initiative.
Payback periodInitial investment ÷ Annual cash inflowUsed to assess green‑project viability (e.g., solar panels).

5.3 Sources of finance for environmental projects

  • Internal funds – retained earnings, sale of non‑core assets.
  • Bank loans – often lower rates for projects with environmental benefits.
  • Green bonds / ethical investment funds – raise capital specifically for sustainability.
  • Government grants & subsidies – e.g., Renewable Heat Incentive, waste‑reduction schemes.
  • Leasing – for equipment such as energy‑efficient machinery.

5.4 Example of a financial decision

Factory C plans to install a 250 kW solar array costing £120 000. The projected annual electricity saving is £30 000. Using a cash‑flow forecast, the payback period is 4 years, and the ROCE rises from 12 % to 15 % after the investment – a financially sound green decision.


6. External Influences – Environmental Issues

6.1 Why businesses respond to environmental issues

  • Improved reputation – builds trust with customers, investors and the community.
  • Increased sales – eco‑labelled or green‑focused products meet growing consumer demand.
  • Cost savings – lower energy, water and waste‑disposal expenses.
  • Legal compliance – avoids fines, shutdowns and negative publicity.
  • Competitive advantage – differentiation in crowded markets.
  • Access to finance – green loans, ethical investors and government incentives.
  • Future‑proofing – prepares the business for stricter regulations and resource scarcity.

6.2 Types of external influence (Cambridge list) and environmental link

InfluenceTypical effect on businessEnvironmental response
EconomicConsumer spending, interest ratesGreen products can command price premiums during economic upturns.
SocialChanging lifestyles, health awarenessRise in demand for sustainable, low‑impact goods.
TechnologicalNew production methods, digitalisationAdoption of renewable energy tech, eco‑design software.
Legal / RegulatoryEnvironmental legislation, tax incentivesCompliance drives investment in emission‑control equipment.
PoliticalGovernment policy, trade agreementsSubsidies for carbon‑reduction projects encourage green investment.
EnvironmentalClimate change, resource depletionStrategic shift to circular‑economy models.

6.3 Common business responses to environmental issues

  1. Adopt eco‑friendly packaging (recyclable, biodegradable, reduced material).
  2. Implement waste‑reduction programmes (recycling, lean production, zero‑defect).
  3. Switch to renewable energy sources (solar panels, wind turbines, biomass).
  4. Design products for durability, repairability and end‑of‑life recycling.
  5. Launch green marketing campaigns and publish CSR/ sustainability reports.
  6. Engage suppliers in sustainable sourcing and conduct supply‑chain audits.
  7. Set measurable environmental targets (e.g., 20 % reduction in carbon emissions by 2028).

6.4 Benefits – summary table

Reason for responseBusiness benefitReal‑world example
Improved reputationGreater customer trust and brand loyaltyCompany A’s “Zero Plastic” pledge attracted extensive media praise and a 10 % rise in online followers.
Increased salesHigher market share in eco‑conscious segmentsBrand B’s biodegradable detergent achieved a 12 % sales increase within six months.
Cost savingsReduced utility and waste‑disposal costsFactory C’s energy‑efficiency upgrades cut electricity bills by 15 %.
Legal complianceAvoidance of fines and operational disruptionCompany D met new EU emission standards three years ahead of schedule.
Competitive advantageDifferentiation leading to new market opportunitiesStart‑up E marketed its solar‑powered headphones as “green tech”, securing niche retailers.
Access to financeEligibility for green loans and ethical investmentCompany F secured a 5 % green bond to fund a wind‑farm project.
Future‑proofingPreparedness for stricter future regulationsMultinational G invested early in water‑recycling, avoiding later compliance costs.

6.5 Suggested diagram for revision

Flowchart (to be drawn on a separate sheet):
Environmental Action → Improved Reputation → Increased Sales & Market Share → Higher Profitability → Re‑investment in Sustainable Practices → Further Environmental Action (feedback loop). Use arrows to show cause‑and‑effect and label each stage with a short AO‑type note (e.g., “AO2 – evaluate impact”).


Key points to remember for the exam

  • Environmental responsibility is increasingly a strategic choice that can improve profit, not just a moral duty.
  • Stakeholder expectations, legal pressures and market trends are the main drivers for green responses.
  • Linking environmental actions to the six core syllabus areas (understanding activity, people, marketing, operations, finance, external influences) helps you answer AO1–AO4 questions effectively.
  • Use real‑world examples to justify recommendations and to demonstrate evaluation (AO2–AO4).
  • Remember the exam technique: define the concept, give a relevant example, analyse the impact, and evaluate the advantages and disadvantages.

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