Lesson Plan

Resources → Subject Notes → Business → Notes
Lesson Plan
Grade: Date: 17/01/2026
Subject: Business
Lesson Topic: problems associated with different channels of communication
Learning Objective/s:
  • Describe common formal, informal, internal, external, and electronic communication channels.
  • Identify typical problems associated with each channel.
  • Analyse how these problems can affect organisational effectiveness.
  • Evaluate strategies to mitigate communication problems.
Materials Needed:
  • Projector and screen
  • Whiteboard and markers
  • Printed handouts of the channel‑problem summary table
  • Laptop with internet access for video examples
  • Sticky notes for group activity
  • Assessment rubric for exit ticket
 Introduction:
Begin with a quick poll: ask students to recall a recent miscommunication they experienced at work or school. Link this to the importance of choosing the right communication channel and highlight that today they will explore common pitfalls. Explain that by the end they will be able to pinpoint problems and suggest practical solutions.
Lesson Structure:
  1. Do‑now (5’) – students write a brief example of a miscommunication and share with a partner (check understanding).
  2. Mini‑lecture (10’) – overview of channel types and typical problems using slides.
  3. Guided analysis (15’) – small groups examine a case study, identify the channel used and associated problems; record on sticky notes.
  4. Whole‑class debrief (10’) – groups present findings; teacher highlights key issues and adds any missing problems.
  5. Strategy workshop (15’) – groups create a quick action plan to manage the identified problems, referencing the managing‑problems list.
  6. Check for understanding (5’) – quick Kahoot quiz on channel‑problem matching.
Conclusion:
Summarise the main problems linked to each communication channel and how appropriate strategies can reduce their impact. Ask students to complete an exit ticket stating one channel they will use more carefully and why. Assign homework to find a real‑world article illustrating a communication breakdown and propose a better channel.