Lesson Plan

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Lesson Plan
Grade: Date: 17/01/2026
Subject: Business
Lesson Topic: examples of and distinctions between line and staff functions and the conflicts between them
Learning Objective/s:
  • Identify examples of line and staff functions within an organisation.
  • Distinguish key differences in authority, responsibility and performance measurement between line and staff roles.
  • Explain common sources of conflict between line and staff personnel.
  • Evaluate strategies for managing and reducing line‑staff conflict.
Materials Needed:
  • Projector and screen
  • PowerPoint slide deck on line vs. staff functions
  • Printed handout with definitions, examples, and comparison chart
  • Whiteboard and markers
  • Sticky notes for group activity
  • Exit‑ticket slips
 Introduction:
Begin with a quick poll: “Who works directly with customers or production on a daily basis?” Connect responses to line functions, then ask who supports those teams behind the scenes to introduce staff functions. Explain that today’s success criteria are to list examples, compare the two roles, and propose ways to resolve typical conflicts.
Lesson Structure:
  1. Do‑now (5'): Students write down as many line and staff roles as they can think of; share in pairs. (Check understanding)
  2. Mini‑lecture (10'): Present definitions and examples using slides and the organisational chart. (Note‑taking)
  3. Comparison activity (10'): In groups, fill a two‑column table distinguishing line vs. staff on authority, responsibility and performance measurement. (Formative)
  4. Conflict case study (10'): Groups analyse a short scenario of line‑staff tension, identify the underlying cause, and suggest a resolution. (Discussion)
  5. Whole‑class debrief (5'): Summarise key conflict sources and management strategies. (Check)
  6. Exit ticket (5'): Write one practical tip to improve line‑staff collaboration. (Formative assessment)
Conclusion:
Recap the main differences between line and staff functions and the typical conflicts that arise. Highlight the management approaches discussed, emphasizing clear authority lines and regular communication. Collect exit tickets and assign a brief reflection worksheet for homework.