Lesson Plan

• Describe the key differences between quality control (QC) and quality assurance (QA).
• Explain how ISO 9001, Six Sigma, TQM, benchmarking, and audits affect cost, reputation, market share, and employee morale.
• Analyse the alignment of a QA method with a business’s strategic objectives.
• Calculate a simple cost‑benefit scenario for a QA initiative (e.g., Six Sigma).
• Evaluate which QA method best suits a given business scenario and justify the choice.

• Projector and screen
• Whiteboard and markers
• Printed handouts summarising QA methods and impact table
• Calculator or spreadsheet software for cost‑benefit activity
• Sample case‑study sheets
• Sticky notes for brainstorming

Begin with a quick poll: ask students which brands they trust for quality and why. Connect this to the idea that systematic quality‑assurance practices underpin reputable brands. Explain that today they will explore several QA methods and how each can influence a business’s performance. Success criteria: students will compare methods, link them to strategic goals, and perform a basic cost‑benefit calculation.

1. Do‑Now (5'): Students list three brands they consider high‑quality and note reasons on sticky notes; teacher collects for later discussion.
2. Mini‑lecture (10'): Define QC vs QA and overview the five QA methods using slides.
3. Interactive case analysis (15'): In pairs, examine the impact table; each pair selects one method and discusses its cost, reputation, market‑share and employee effects; share key points with the class.
4. Cost‑benefit activity (10'): Guided calculation of Six Sigma savings using calculators/spreadsheets.
5. Benchmarking & audit role‑play (10'): Small groups simulate an internal audit checklist and present findings.
6. Whole‑class synthesis (5'): Compare methods and match them to strategic objectives on the board.
7. Exit ticket (5'): Write one QA method they would recommend for a startup and justify in two sentences.

Summarise how different QA methods can drive cost efficiencies, enhance reputation, grow market share, and boost employee engagement. Remind students to complete the exit ticket and note any remaining questions for the next lesson. For homework, ask them to research a real company’s QA certification and prepare a brief summary.