Lesson Plan

• Describe the potential conflicts between control and trust when delegating authority.
• Explain how managers can balance control and trust using clear boundaries and performance metrics.
• Apply a five‑step decision‑making framework to determine appropriate levels of control for different tasks.
• Evaluate the impact of delegation on employee motivation and risk management.

• Projector and screen
• Digital presentation slides
• Printed case‑study handout (retail‑chain example)
• Worksheet with conflict‑analysis table
• Markers and sticky notes
• Whiteboard

Begin with a quick brainstorm: “What benefits does delegation bring to a business?” Capture ideas on sticky notes, linking them to prior knowledge of managerial roles. Explain that today’s success criteria are to identify where control and trust clash and to propose balanced solutions.

1. Do‑now (5’) – Students list delegation advantages; share briefly.
2. Mini‑lecture (10’) – Introduce control, trust, and delegation; display summary table.
3. Case‑study analysis (15’) – Small groups examine the retail‑chain example, identify specific conflicts, and complete the worksheet.
4. Framework activity (10’) – Groups apply the 5‑step decision‑making framework to a new scenario and present their recommended balance.
5. Whole‑class discussion (10’) – Compare approaches, highlight effective strategies for balancing control and trust.
6. Exit ticket (5’) – Each student writes one actionable step they would take to improve delegation in a real‑world context.

Recap the key ways managers can mitigate control‑trust conflicts by setting clear boundaries, using objective metrics, and fostering accountability. Collect exit tickets as a retrieval check. For homework, ask students to write a short reflection on how they would adjust control mechanisms in a part‑time job or volunteer role.