Lesson Plan

• Describe the key dimensions of quality (performance, reliability, durability, etc.) and their impact on customer expectations.
• Explain why high quality provides strategic benefits such as customer loyalty, competitive advantage and profitability.
• Compare quality control, quality assurance and total quality management approaches.
• Apply the steps of a quality‑management process to a case study, identifying requirements, standards and corrective actions.
• Evaluate how standards like ISO 9001 and Six Sigma contribute to business performance.

• Projector and laptop
• Whiteboard and markers
• Printed handouts of quality dimensions and the quality‑management table
• Worksheet with a short business case study
• Sticky notes for the Do‑now
• Poster of a quality‑management flowchart
• Kahoot/quiz platform for exit ticket

Begin with a quick “What does quality mean to you?” brainstorm on sticky notes to activate prior knowledge. Highlight that today’s lesson will link those ideas to real business benefits. Explain that by the end of the session students will be able to describe quality dimensions, explain their importance, and apply a quality‑management process.

1. Do‑now (5 min): Students write their personal definition of quality on sticky notes and share briefly.
2. Mini‑lecture (10 min): Define quality dimensions and discuss why quality matters for businesses using slide examples.
3. Group case‑study activity (15 min): Teams analyse a short business scenario, identify customer requirements and set appropriate quality standards.
4. Interactive comparison (10 min): Students match QC, QA, TQM and ISO 9001 to their purposes through a quick matching game.
5. Process mapping (15 min): In groups create a flowchart of the quality‑management process (including DMAIC) on poster paper.
6. Plenary quiz (5 min): Kahoot/exit‑ticket questions recap key concepts and check understanding.

Summarise the link between quality dimensions, business advantages and the systematic process for achieving quality. Students complete an exit ticket stating one way they could improve quality in a product they use. Assign a short homework: research a real company’s quality certification and prepare a one‑page summary.