Lesson Plan

• Describe why quality is important for businesses.
• Explain the five key steps in the quality‑control process.
• Identify and apply at least three quality‑control tools (e.g., checklist, Pareto chart, fishbone diagram).
• Distinguish between quality control, quality assurance, and total quality management.
• Evaluate how effective quality control reduces costs and enhances customer satisfaction.

• Projector and screen
• Whiteboard and markers
• Printed handouts of QC tools and worksheet
• Sample product (or mock‑up) for inspection
• Calculators
• Sticky notes for corrective‑action ideas

Begin with a brief discussion of a recent product recall to highlight the real‑world impact of poor quality. Connect this to students’ prior knowledge of customer satisfaction and brand reputation. Explain that by the end of the lesson they will be able to outline the QC cycle, use basic QC tools, and suggest corrective actions.

1. Do‑now (5'): Students discuss a recent defect story and list why quality matters.
2. Mini‑lecture (10'): Overview of why quality is important and the differences between QC, QA, and TQM.
3. Group inspection activity (12'): Using a sample product and a checklist, students identify defects.
4. Tool demonstration (8'): Teacher shows how to create a simple Pareto chart and a fishbone diagram.
5. Worksheet practice (10'): Students calculate quality percentage (Q = good/total × 100%) and record findings.
6. Review & reflection (5'): Groups share defect findings, propose corrective actions, and discuss continuous improvement.

Summarise the QC cycle and the role of tools in spotting and fixing defects. For the exit ticket, each student writes one corrective action for a defect identified earlier. Homework: research ISO 9001 standards and prepare a short summary of how external certification supports quality assurance.