Lesson Plan

• Describe the main types of communication barriers in business.
• Explain the impact of communication barriers on organisational performance.
• Identify practical strategies to reduce or remove each type of barrier.
• Apply a step‑by‑step process for managers to audit and improve communication.
• Evaluate how effective communication contributes to productivity and morale.

• Projector or interactive whiteboard
• Printed handouts of barrier types and strategies
• Case‑study worksheets
• Sticky notes or index cards for role‑play
• Markers and flip chart
• Internet access for video examples

Begin with a quick poll: “What’s the worst communication mix‑up you’ve seen at work?” Use responses to highlight why clear communication matters. Review students’ prior knowledge of basic communication models, then state that by the end of the lesson they will be able to spot and fix common barriers.

1. Do‑now (5’) – Students list recent communication problems they’ve experienced and share one example.
2. Mini‑lecture (10’) – Define communication barriers and introduce the six categories with visual slides.
3. Guided analysis (12’) – In pairs, examine a short case study, identify which barriers are present, and record findings on a worksheet.
4. Strategy stations (15’) – Groups rotate through six stations, each focused on one barrier type; they create a poster of reduction strategies.
5. Manager’s audit simulation (10’) – Whole class completes a five‑step communication audit template, discussing each step.
6. Plenary quiz (8’) – Quick Kahoot/exit ticket to check understanding of definitions, impacts, and strategies.

Recap the six barrier types and the key strategies introduced, linking them back to the opening examples. Ask students to write one actionable step they will take to improve communication in their own context as an exit ticket. Assign a short homework: research a real company that successfully reduced a specific communication barrier and prepare a one‑page summary.